Wuhan Moen is committed to providing customers with a service system of "0" troubles
Terms of Service
1. Provide professional consultation: provide customers with information on products, prices, technologies, industry solutions, etc. at any time. Consultation channels include network, telephone, mail, door-to-door, and other channels;
2. Provide detailed information: send the technical information you need within 1 hour, and strive to receive it within 36 hours;
3. Provide a reasonable quotation: Provide the best configuration plan for the equipment you are inquiring about and a reasonable quotation for the product within 2 hours.
4. Provide inspection reception: Customers can make an appointment to visit the exhibition hall, visit the company's production workshop, and provide professional technicians to accompany the explanation.
1. Conduct on-site inspections of the customer's test product use site, and propose comprehensive and executable solutions based on the actual situation on site.
2. Free installation and commissioning: After the equipment is shipped to Party A, with the assistance of Party A, Party B is responsible for the on-site installation and commissioning of Party A and delivery for use.
3. Inspection: After the user purchases the product, the product is sent to the Hubei Institute of Metrology and Testing (National Optoelectronic Information Product Quality Supervision and Inspection Center) for verification according to the customer's needs, and the certificate is issued by the inspection unit, and the user is responsible for the cost, which is open and transparent.
4. Free training: After the equipment is accepted by Party A, Party B will provide free training to 2-3 technical operation and maintenance personnel of Party A.
The training content includes:
• Safety protection knowledge of power test equipment, the basic principle of power test equipment and the construction of power equipment.
• Operating skills of the test equipment control system, test equipment operation and precautions.
• Daily maintenance of test equipment, adjustment of power test equipment and replacement of spare parts.
• Electrical test equipment processing safety education.
• Installation time: 2 days
• Training time: 3-7 days
1. Guodian Huamei guarantees the whole machine of the products purchased by Party A for one year and repairs for life.
2. If the equipment fails during the warranty period (except for human factors and force majeure factors), Party B is responsible for free repair, and the required replacement parts are provided by Party B free of charge, except for accidents that belong to the customer's illegal operation.
3. After the warranty period, only a reasonable fee will be charged according to the actual maintenance situation during maintenance.
4. Guodian Huamei conducts annual return visits to all users and provides technical support services at any time.